Thank you for visiting www.illuminatedglobes.com! We are committed to providing you with quality products and services. If you are not satisfied with your purchase, here is our refund policy:

Refund Application Conditions

You have the right to apply for a refund within 7 days from the date you received the product if the product is defective or damaged.
A valid order number and relevant proof (such as photos, etc.) must be provided for the refund application.
Application Process

Please submit a refund application through our customer service email (Cryopulse@illuminatedglobes.com), and the email must include the order number, purchase date and reason for the refund.
Once we receive your application, we will process it within 3 business days and notify you of the processing result by email.
Refund Processing

Once the refund application is approved, we will refund the amount to the original account you used to pay within 5 business days.
The refund amount will not include any shipping costs.
Special Cases

We will not accept refund requests for personal reasons (such as dislike, unsuitability, etc.).
Special promotions and customized products are not refundable once sold.
Contact Customer Service

If you have any questions about the refund terms or need further assistance, please feel free to contact our customer service team.
Thank you for your understanding and support! We look forward to providing you with more high-quality products and services.